Please read these Terms and Conditions carefully before using our services or purchasing products. By bringing a device in for assessment or repair, purchasing a product in store, or otherwise engaging with Phones 101 Fix Pty Ltd, you confirm that you have read, understood and agree to be bound by these Terms. If you have any questions before proceeding, please speak with a member of our team.

Section 1

About Us

These Terms and Conditions apply to all services and products provided by Phones 101 Fix Pty Ltd (ABN: 56 687 298 906 ), operating under the trading name Phones 101 Fix, located at Jamison Plaza, Belconnen ACT (referred to throughout as “we”, “us” or “the Company”).

All services are provided from our physical store location. We are a registered Australian company operating in accordance with applicable federal law, the Australian Consumer Law (ACL) as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth), and the applicable rules and regulations of the ACT government.

Contact Details

• Address: Jamison Plaza, Belconnen ACT
• Phone: 0468 392 101
• Email: info@phones101fix.com.au
• Website: phones101fix.com.au

Section 2

Repair Services

2.1 Assessment and Quotation

When you bring a device in for assessment, our technicians will evaluate the fault and provide you with an estimate of the repair cost and expected timeframe. This estimate is provided in good faith based on the visible condition of the device at the time of assessment.

• Verbal authorisation: We accept verbal authorisation to proceed with a repair as a courtesy to our customers. Where verbal authorisation is given, our team will record relevant notes against your job in our system. However, as verbal communications may on occasion be subject to miscommunication or clerical error, we strongly encourage customers to confirm any authorisation in writing where possible, including via email or SMS, particularly for high-value repairs. The Company cannot be held liable for discrepancies arising solely from verbal communications.
• No work without authorisation: We will not proceed with any repair, or with any additional work identified during the course of a repair, without first obtaining your authorisation. If an unexpected fault or additional requirement is identified once a repair has commenced, we will pause work, contact you to explain the situation, provide a revised estimate, and proceed only once you have given your approval.
• Diagnostic fee: In most circumstances, we do not charge a diagnostic or assessment fee. Where a diagnostic fee applies, you will be clearly advised of this before any assessment commences. The diagnostic fee is payable regardless of whether you proceed with the repair.

2.2 Loan Devices

Subject to availability, we may offer a loan device while your repair is in progress. Loan devices are provided as a courtesy and are not guaranteed. Availability depends on current stock and the nature of the repair. A loan device is provided in the condition available and the customer accepts responsibility for its care and safe return.

2.3 Warranty on Repairs

All repairs completed by Phones 101 Fix Pty Ltd are covered by a 12-month warranty on parts and labour from the date of repair, as recorded on your receipt or tax invoice.

Your warranty covers the specific component replaced or repaired by us. It does not extend to unrelated faults, pre-existing conditions or damage that occurs after the repair is completed.

Warranty Exclusions

The warranty will be voided or will not apply in the following circumstances:

• The device has sustained physical damage after the repair, including a bent or deformed frame, cracked housing, or structural damage that has allowed dust or moisture to enter the device and affect the repaired component.
• The device has come into contact with any liquid, moisture, or humidity following the repair, regardless of the volume or duration of exposure.
• The device has been opened, tampered with, or repaired by any party other than Phones 101 Fix Pty Ltd after our repair was performed.
• Damage is assessed to have been caused by misuse, accidental damage, or conditions outside the scope of normal device use.
• The device was previously repaired by an unqualified individual or third party prior to being brought to us, and that prior repair has contributed to the fault.

Water Damage: Water damage and liquid ingress are explicitly excluded from warranty coverage under all circumstances. If your device is repaired by us and subsequently exposed to moisture or liquid of any kind, the warranty on that repair is immediately void. This applies regardless of the level of moisture exposure.

2.4 Water Damaged Devices

We do accept water damaged devices for assessment and repair. However, water damage repairs are complex and the outcome cannot be guaranteed. Before any work commences on a water damaged device, we will discuss the nature of the damage with you, provide an estimate of costs, and clearly explain the risks involved, including the possibility of further or unforeseen component failure during or after the repair process.

Due to the unpredictable nature of liquid damage, additional faults may become apparent once the repair process begins. We will contact you before proceeding with any work beyond what was originally agreed. If the cost of repair is assessed to be uneconomical relative to the value of the device, we will advise you of this before incurring unnecessary expense.

Important: No warranty is provided on any repair performed on a device that presented with water or liquid damage at the time it was brought in, or where water damage is identified during the course of the repair.

2.5 Price Matching

We are happy to match a written quote from a comparable, reputable repair provider for the same repair on the same device, and where possible we will seek to beat it. Price matching applies to repair services only and does not extend to accessories or products. To request a price match, please present the written quote to our team in store before authorising the repair.

2.6 Uncollected Devices

Once a repair is completed, we will notify you using the contact details provided at the time of drop-off. Devices must be collected within 90 days of the completion notification. After 90 days, uncollected devices may be considered abandoned. In such cases, we reserve the right to recoup costs incurred for the repair and, where necessary, to dispose of or repurpose the device in accordance with applicable law. We will make reasonable attempts to contact you before taking any such action.

2.7 Parts

We use quality replacement parts on all repairs. Where original manufacturer parts are available and appropriate for the repair, we will advise you accordingly. We are transparent about the parts used and will always disclose this information before commencing work. Phones 101 Fix Pty Ltd is not the original equipment manufacturer and does not represent that replacement parts are manufactured by the original device maker unless specifically stated.

Section 3

Accessories and Products

3.1 Returns and Exchanges

We accept returns on accessories and products under the following conditions:

All returns must be initiated in store at Jamison Plaza, Belconnen, within the timeframe stated above, accompanied by a valid proof of purchase.

3.2 Product Specific Conditions

• Screen protectors: Screen protectors are designed to absorb impact and may crack or shatter in doing so, which is their intended function. Screen protectors are not covered under warranty for cracking, shattering or general wear. As screen protectors are a personal use product, they are not eligible for return or exchange once opened.
• Hygiene products (including earbuds and earphones): Due to hygiene requirements, these products cannot be returned or exchanged once opened or used, regardless of the reason.
• Charging cables: Cables that present visible external damage at the time of return are not eligible for warranty or exchange, as visible damage indicates physical misuse. Cables that are free from visible damage but are found to be defective will be replaced promptly.

Section 4

Customer Rights and Australian Consumer Law

Nothing in these Terms and Conditions limits, excludes or modifies any rights you hold under the Australian Consumer Law (ACL). Our goods and services come with guarantees that cannot be excluded under the ACL. For major failures with a service, you are entitled to cancel your service contract and receive a refund for the unused portion, or compensation for the greater drop in value. For major failures with goods, you are entitled to a replacement or refund. You are also entitled to be compensated for any other reasonably foreseeable loss or damage.

Our warranty and returns policies operate alongside and do not replace your rights under Australian Consumer Law. If you believe a product or repair is defective, please speak with us in the first instance and we will work with you to resolve the matter.

Section 5

Goodwill

In certain circumstances, and entirely at our discretion, Phones 101 Fix Pty Ltd may choose to offer goodwill remedies including replacement goods or partial refunds. Goodwill decisions are made following a thorough evaluation of the specific circumstances and do not constitute an admission of liability or a precedent for future situations. A goodwill gesture does not create an ongoing obligation on the part of the Company.

Section 6

Limitation of Liability

To the maximum extent permitted by law, Phones 101 Fix Pty Ltd will not be liable for any indirect, consequential, incidental or special loss or damage arising from the use of our services or products, including but not limited to loss of data, loss of business or loss of revenue.

• Data and device content: We strongly recommend that all customers back up their device data before bringing a device in for repair. While our technicians take all reasonable precautions, we accept no liability for loss of data, files, settings or content on a device during the course of a repair.
• Pre-existing conditions: We accept no liability for faults, failures or damage to a device that existed prior to the repair, were unrelated to the work performed, or that were caused by the customer’s subsequent use or handling of the device.

Section 7

Privacy and Data Collection

7.1 Information We Collect

When you bring a device in for repair or purchase a product from us, we may collect:

• Your name, phone number and email address for the purpose of managing your repair and contacting you regarding its status
• Device details and notes relevant to the repair, including described faults and observed condition
• Payment information, processed securely through our payment systems

7.2 How We Use Your Information

Your information is used solely for the following purposes:

• To manage and complete your repair or sale
• To contact you regarding the status of your device or order
• To maintain records for warranty and customer service purposes
• To send promotional communications where you have opted in to receive them

7.3 CCTV

Our store operates security cameras (CCTV) for the safety and security of customers, staff and property. By entering our premises, you acknowledge the presence of CCTV recording. Footage is stored securely and is only accessed for legitimate security or legal purposes.

7.4 Data Security and Sharing

We do not sell, trade or transfer your personal information to third parties except where required by law, or to service providers who assist us in operating our business and who are bound by confidentiality obligations. We implement appropriate security measures to protect your data from unauthorised access or disclosure.

7.5 Your Rights

You have the right to request access to, correction of, or deletion of your personal data held by us, subject to legal obligations. To exercise these rights, contact us at info@phones101fix.com.au.

Section 8

General

These Terms and Conditions are governed by the laws of the Australian Capital Territory and applicable federal law. Any dispute arising from these Terms will be subject to the jurisdiction of the courts of the ACT.

We reserve the right to update these Terms and Conditions at any time. Updated terms will be published on our website at phones101fix.com.au and will take effect from the date of publication. Continued use of our services after an update constitutes acceptance of the revised Terms.

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or removed to the minimum extent necessary so that the remaining Terms remain in full force and effect.

Contact Us

Questions About These Terms

If you have any questions about these Terms and Conditions or any aspect of our services, please speak with our team in store or contact us through the following:

• • In store: Jamison Plaza, Belconnen ACT — walk-ins welcome
  • Phone: 0468 392 101
  • Email: info@phones101fix.com.au
  • Website: phones101fix.com.au