FAQ

We repair phones, tablets and laptops across all major brands including Apple, Samsung, Google Pixel, Oppo, Huawei, Xiaomi, Lenovo, LG, Motorola, Nokia and more. If your device is not listed, get in touch and we will let you know whether we can help.

Our free estimate covers the cost of the part and labour based on your device and described fault. You can request an estimate online as a starting point. For more complex issues or high value repairs, we recommend calling us directly so we can ask the right questions and give you an accurate price before you come in.

Absolutely! You won’t lose your data, but we always recommend backing it up just in case. Rest assured, we take your privacy seriously and never access your data.

Most repairs are completed same day, typically between 30 minutes and 1.5 hours. The timeframe depends on the device, the fault and parts availability. We will always give you an honest estimate before we start so you know what to expect.

If additional repairs are necessary, we’ll contact you for approval before proceeding. We ensure you’re fully informed and satisfied with our service every step of the way.

Yes, we offer a warranty on all our repairs to ensure your device continues to function perfectly after it leaves our shop.

Yes, we can often repair water-damaged phones. Bring your device in as soon as possible for the best chance of a successful repair.

Pick-up and drop-off can be arranged for certain situations. Get in touch and we will work out an option that suits you. For most repairs, coming into our Jamison Plaza store in Belconnen is the fastest way to get your device sorted.

Repair costs vary depending on the issue and the device. We provide free quotes, so you’ll know exactly what to expect before we start any work.

We offer a wide range of accessories, including phone cases, screen protectors, chargers, headphones, and more, all designed to keep your device protected and functioning well.

Absolutely! We offer fast and reliable battery replacement services to ensure your phone stays powered throughout the day.

No problem! Our experienced technicians can diagnose and fix multiple issues during a single repair session. Just let us know what problems you’re experiencing.

Bring your device to us for a free assessment. We’ll give you an honest evaluation and help you decide whether repairing your phone is the best option for you.

Yes, we can repair cracked screens on most phone models, including iPhones, Samsung Galaxy phones, Google Pixels, and many others.

Yes, we offer comprehensive repair services for tablets and laptops, including screen replacements, battery replacements, and more.

You can schedule a repair by calling us, visiting our website to book an appointment, or dropping by our shop directly. We’re here to help!

We accept various payment methods, including cash, credit/debit cards, and mobile payment options to make the process as convenient as possible for you.

Yes, we can diagnose and fix software issues, including problems with operating systems, apps, and other software-related concerns.

We use high quality parts on all repairs. Where original manufacturer parts are available and suitable, we will let you know. We are always transparent about what goes into your device before we start, so you can make an informed decision.

We often have promotions and discounts available. Check our website or visit our store to learn about current offers.

Yes, we offer data recovery services to help you retrieve important information from damaged phones whenever possible.

Our technicians can diagnose whether your issue is hardware or software related during your visit. We’ll explain the problem and the necessary repair steps.

Yes, we offer back glass repair services for many phone models, restoring your device to its original look and feel.

Depending on availability, we may offer a loaner phone to keep you connected while your device is being repaired.

Yes, we can repair charging ports and resolve charging issues to ensure your phone charges properly and maintains a good battery life.

If your phone can’t be repaired, we’ll provide you with alternative solutions, such as data recovery or advice on purchasing a new device.

Yes, by repairing and extending the life of your devices, we help reduce electronic waste. We also follow proper recycling procedures for any replaced parts.

Many repairs can be completed the same day. We strive to provide quick turnaround times so you can get back to using your device as soon as possible.

Repair pricing starts from $49 and varies depending on the device and the fault. A basic battery replacement sits at the lower end of the range while premium repairs such as Samsung Z Fold screen replacements can be considerably higher. We provide a free estimate online as a starting point. For accurate pricing on complex or high value repairs, we recommend calling us directly.

Yes, Samsung is one of our most repaired brands. We work across the full Samsung range including the S Series, A Series, Z Fold, Z Flip and Note Series. Screen replacements, battery swaps, charging port repairs and more, most completed same day at our Belconnen store.

Yes. We repair all iPhone models including the latest releases. Screen replacements, battery replacements, camera repairs, charging ports and more. Most iPhone repairs are completed same day at Jamison Plaza in Belconnen.

Yes, we stock a wide range of accessories at our Belconnen store including phone cases, screen protectors, chargers, power banks, car holders and more. Walk in and we will help you find the right fit for your device.

If possible, back up your data before bringing your device in. You should also disable Find My iPhone (on Apple devices) or Google device protection before the repair begins. If you are unsure how to do this, our team can walk you through it when you arrive.

Yes. We provide bulk repair services for Canberra businesses and educational institutions. If you have multiple devices that need attention, get in touch and we can put together a tailored quote and service arrangement that works for your organisation.