1. General Conditions

1.1. These Terms and Conditions govern the services and products provided by Phones 101 Fix. By engaging our services or purchasing our products, you agree to be bound by these terms.

1.2. These terms are subject to the applicable federal laws and consumer rights in Australia, as well as the rules and regulations set forth by the ACT government.

2. Repair Services

2.1. Warranty Coverage

• Repairs performed by Phones 101 Fix are accompanied by a warranty period ranging from 6 to 12 months, contingent upon the price paid at the time of service and the specific period mentioned in the receipt or tax invoice.
• The warranty becomes void if the phone incurs damage post-repair due to external forces or if the device comes into contact with any form of liquid.
• Warranty coverage cannot be extended to devices that have been previously repaired by the customer or by an unqualified individual.

2.2. Limitations

• Our warranty covers only the replacement parts installed by Phones 101 Fix. We are not the original equipment manufacturer; thus, any other malfunctions or defects in the device should be addressed to the device’s manufacturer.
• Water damage is explicitly excluded from our warranty coverage. Should a device repaired by us be exposed to moisture or liquid of any kind, the warranty will be immediately nullified.
• In cases where it is determined that the part was faulty upon installation and not damaged by the customer, a replacement part may be issued. This process involves a thorough evaluation and verification to establish the warranty eligibility.

3. Accessories

3.1. Returns and Exchanges

• Returns are permissible only if the product, along with its packaging, is returned in an undamaged, unscratched, and sellable condition. Returns must be initiated within 10 working days from the date of purchase.
• Returns based on a change of mind are not accepted; however, store credit or an exchange for an equal value item is permitted.
• Screen protectors are excluded from warranty coverage, as they are designed to fracture in order to protect the device. The installation of screen protectors is a complimentary service, and while we strive for precision, minor human errors may occur.
• Hygiene-related products, such as earbuds, are non-returnable due to a change of mind and cannot be trialed in the same manner as phone cases.
• Charging cables that exhibit visible damage are not covered under warranty. Cables that are free from visible damage but are found to be defective will be replaced promptly, though it is important to note that usage and handling practices can contribute to cable damage.

4. Customer Rights

4.1. Customers retain all rights provided under federal laws and consumer protection statutes in Australia. All transactions are subject to compliance with the rules and regulations promulgated by the ACT government concerning retail practices.

5. Goodwill Replacements

5.1. Under certain circumstances, and as an act of goodwill, Phones 101 Fix may choose to replace goods. Such decisions are made at our sole discretion and after a careful and comprehensive evaluation of the situation.

By utilizing our services or purchasing our products, you acknowledge that you have read, comprehended, and agreed to these Terms and Conditions in their entirety.

6. Privacy Policy

1. Introduction

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.

2. Information We Collect

We may collect and process the following data about you:

• Personal Information: Name, email address, phone number, and other contact details.
• Usage Data: Information about how you use our website, such as your IP address, browser type, and browsing behavior.
• Cookies: We use cookies to enhance your experience on our website. You can control cookie settings through your browser.

3. How We Use Your Information

We use your information for the following purposes:

• To Provide Services: To deliver the services you request and manage our relationship with you.
• To Improve Our Website: To understand how our website is used and to make improvements.
• Marketing: To send you promotional materials and updates, if you have opted in to receive them.

4. Data Security

We implement appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

5. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except:

• Service Providers: Who assist us in operating our website and conducting our business, subject to confidentiality agreements.
• Legal Obligations: When required by law to comply with legal processes or protect our rights.

6. Your Rights

You have the right to:

• Access Your Data: Request a copy of the personal data we hold about you.
• Correct Your Data: Request that we correct any inaccurate or incomplete data.
• Delete Your Data: Request that we delete your personal data, subject to legal obligations.
• Opt-Out: Withdraw your consent to receive marketing communications at any time.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us.